Refund policy

Return & Refund Policy

Last Updated: September 2026

At Manvora, we are committed to providing our customers with high-quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Eligibility for Returns

We accept return or replacement requests in the following situations:

You received a damaged or defective product.
You received a wrong product or an item different from what you ordered.
Your order is missing an item.
The product has a verified quality issue.

To be eligible, you must contact us within 7 days of receiving your order.

2. Non-Returnable Products

For hygiene, safety, and product-quality reasons, opened or used personal-care, wellness, herbal, and dietary products may not be eligible for return or exchange, unless the product was received damaged, defective, or incorrect.

Products that have been altered, damaged after delivery, or used improperly may also be excluded from our return policy.

3. How to Request a Return

To request a return, please contact us with:

Your Order Number
Your Full Name
Your Contact Number
A brief description of the issue
Clear photos/videos showing the product and packaging

Email: mengoracompany@gmail.com
Contact: 03262192603

Our team will review your request and provide the appropriate instructions.

4. Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong product, please contact us as soon as possible.

We may request photographs or a short video of the package and product to verify the issue. Once the claim is approved, we may offer a replacement or refund, depending on the circumstances.

5. Refunds

Once your return/refund request has been reviewed and approved, we will inform you about the next steps.

Approved refunds will generally be processed using the applicable payment/refund method. The time required for the refund to appear in your account may vary depending on the payment provider or bank.

6. Shipping Charges

Original shipping charges are generally non-refundable, except where the return is caused by an error on our part, such as sending an incorrect product or an order that arrives damaged due to handling.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been processed, dispatched, or handed over to the courier, cancellation may no longer be possible.

8. Exchange / Replacement

Where applicable, an approved replacement will be dispatched after verification of the issue. Replacement availability may depend on product stock.

If the same product is unavailable, we may provide an alternative resolution after discussing it with you.

9. Important Note

Manvora reserves the right to review each return, replacement, and refund request individually. Requests that do not meet the conditions of this policy may be declined.

This policy is intended to provide clear and fair guidelines for our customers while maintaining product quality and hygiene standards.